All Systems Operational

About This Site

Authvia is a product and technology innovation company that wants to give you an incredibly reliable platform to rely on. We architected and engineered with resiliency, reliability and performance, but when unexpected, or planned outages happen you can see them accounted for here.

Our SLA can be found here.

lock.authvia.com ? Operational
90 days ago
99.86 % uptime
Today
developer.authvia.com Operational
90 days ago
100.0 % uptime
Today
app.authvia.net ? Operational
90 days ago
100.0 % uptime
Today
support.authvia.com Operational
90 days ago
100.0 % uptime
Today
www.authvia.com Operational
90 days ago
99.98 % uptime
Today
api.authvia.com Operational
90 days ago
99.91 % uptime
Today
transaction-service ? Operational
90 days ago
99.54 % uptime
Today
messaging-service ? Operational
90 days ago
99.95 % uptime
Today
secure-link-service ? Operational
90 days ago
100.0 % uptime
Today
customer-service ? Operational
90 days ago
100.0 % uptime
Today
blueprint-service ? Operational
90 days ago
100.0 % uptime
Today
conversation-service ? Operational
90 days ago
99.95 % uptime
Today
payment-method-service ? Operational
90 days ago
99.53 % uptime
Today
trigger-service ? Operational
90 days ago
100.0 % uptime
Today
product-oauth-service ? Operational
90 days ago
100.0 % uptime
Today
business-process-service ? Operational
90 days ago
99.96 % uptime
Today
organization-service ? Operational
90 days ago
99.88 % uptime
Today
authorization-service ? Operational
90 days ago
100.0 % uptime
Today
address-service ? Operational
90 days ago
100.0 % uptime
Today
authorizer Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Integrations ? Operational
90 days ago
100.0 % uptime
Today
Zapier ? Operational
90 days ago
100.0 % uptime
Today
Salesforce Bill N Pay Operational
90 days ago
100.0 % uptime
Today
TextRequest Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 21, 2024

No incidents reported today.

Jul 20, 2024

No incidents reported.

Jul 19, 2024
Resolved - A critical 3rd party service was affected by a major international outage. Services are fully restored.
Jul 19, 09:01 PDT
Update - We are seeing service act as normal. We will continue to monitor to ensure all systems remain functional.
Jul 19, 07:33 PDT
Update - We are seeing improvements in the stability of the tokenization partner. We will continue to monitor. Updates will be provided as they become available.
Jul 19, 06:45 PDT
Update - We are seeing that, although some can go through, that there is still a significant amount of time to process the card causing it to time out frequently.
Jul 19, 02:00 PDT
Monitoring - We are beginning to see service return, however service may be degraded. Our teams are continuing to monitor the issues.
Jul 19, 01:54 PDT
Update - Our partner is still working on bringing their systems back online. We'll continue to provide updates as they become available. We appreciate your understanding
Jul 19, 00:41 PDT
Identified - Our Tokenization Partner has Identified the problem and are working on getting a fix in place.
We will provide updates as they become available.

Jul 18, 23:08 PDT
Investigating - We are experiencing issues with a tokenization Partner.
We're aware of stability issues currently occurring. Our tokenization partner's team is working to stabilize their platform.
We'll continue to provide updates as they become available.

Jul 18, 22:12 PDT
Jul 18, 2024
Resolved - This incident has been resolved.
Jul 18, 21:33 PDT
Monitoring - Our partner has restored service to their tokenization tool. We will continue to monitor to confirm there is no more issues.
Jul 18, 21:06 PDT
Update - Our tokenization partner is continuing efforts bringing products back online as soon as possible. We will post updates as more products become available.
Jul 18, 19:23 PDT
Update - The tokenization partner is continuing to work the problem.
Jul 18, 18:21 PDT
Identified - Our Tokenization partner is still working on resolving the issue. We will continue to provide updates as they come in.
Jul 18, 17:20 PDT
Update - We are seeing that customers may not be able to process a payment using existing payment methods also. We are working with our partners to find a speedy resolution
Jul 18, 16:05 PDT
Investigating - One of our tokenization providers is experiencing issues. Customers may be unable to add a payment method during this time. The provider is actively researching the issue to determine a resolution and we will provide regular updates.
Jul 18, 15:41 PDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Completed - The scheduled maintenance has been completed.
Jul 10, 18:22 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 18:00 PDT
Scheduled - We will be updating configuration with our DNS
Jul 8, 18:27 PDT
Jul 9, 2024
Resolved - This incident has been resolved.
Jul 9, 08:49 PDT
Investigating - On June 28, 2024, at 5:09 PST, a data issue in Salesforce occurred and lasted until approximately 10:00 AM PST on June 29. During this period, reporting from standalone reports and Partner Portal customers were affected, resulting in missing data for those time periods.

There was no functional API or system downtime; all Authvia partners continue to our APIs and systems, and have access to create and use payment conversations.

Our Salesforce development team is working to restore the missing data, but they don't have an ETA on completion yet. We will update this incident as more data becomes available.

Jun 28, 17:09 PDT
Jul 8, 2024
Completed - The scheduled maintenance has been completed.
Jul 8, 18:26 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 18:00 PDT
Scheduled - We will be updating our configuration of DNS
Jul 8, 11:37 PDT
Jul 7, 2024

No incidents reported.