Resolved -
A critical 3rd party service was affected by a major international outage. Services are fully restored.
Jul 19, 09:01 PDT
Update -
We are seeing service act as normal. We will continue to monitor to ensure all systems remain functional.
Jul 19, 07:33 PDT
Update -
We are seeing improvements in the stability of the tokenization partner. We will continue to monitor. Updates will be provided as they become available.
Jul 19, 06:45 PDT
Update -
We are seeing that, although some can go through, that there is still a significant amount of time to process the card causing it to time out frequently.
Jul 19, 02:00 PDT
Monitoring -
We are beginning to see service return, however service may be degraded. Our teams are continuing to monitor the issues.
Jul 19, 01:54 PDT
Update -
Our partner is still working on bringing their systems back online. We'll continue to provide updates as they become available. We appreciate your understanding
Jul 19, 00:41 PDT
Identified -
Our Tokenization Partner has Identified the problem and are working on getting a fix in place.
We will provide updates as they become available.
Jul 18, 23:08 PDT
Investigating -
We are experiencing issues with a tokenization Partner.
We're aware of stability issues currently occurring. Our tokenization partner's team is working to stabilize their platform.
We'll continue to provide updates as they become available.
Jul 18, 22:12 PDT