Latency Issues causing delays with one of our messaging providers

Incident Report for AuthVia

Resolved

This incident has been resolved.

Posted Jan 14, 2022 - 11:56 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 14, 2022 - 11:15 PST

Identified

Messaging latency has been reported as delays from our provider affecting the following carriers: AT&T, TMobile and Verizon SMS

Posted Jan 14, 2022 - 10:10 PST

Update

Zipwhip portal is back up. Messages are slow but they are functioning.

Posted Jan 14, 2022 - 09:55 PST

Monitoring

Messages are coming through. Zipwhip portal is down.

Posted Jan 14, 2022 - 09:52 PST

Update

Messages are continuing to have issues with one of our messaging providers. This may affect your ability to login to Abbie.

Posted Jan 14, 2022 - 08:29 PST

Update

Messages are having issues and they are working on a fix for this issue.

Posted Jan 14, 2022 - 08:03 PST

Update

We are continuing to work on a fix for this issue.

Posted Jan 14, 2022 - 08:01 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Jan 14, 2022 - 07:25 PST

This incident affected: Integrations (Zipwhip App), abbie.authvia.com, and API (api.authvia.com) (Conversation, Message).