Latency Issues causing delays with one of our messaging providers

Incident Report for AuthVia

Resolved

This incident has been resolved.
Posted Jan 14, 2022 - 11:56 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 14, 2022 - 11:15 PST

Identified

Messaging latency has been reported as delays from our provider affecting the following carriers: AT&T, TMobile and Verizon SMS
Posted Jan 14, 2022 - 10:10 PST

Update

Zipwhip portal is back up. Messages are slow but they are functioning.
Posted Jan 14, 2022 - 09:55 PST

Monitoring

Messages are coming through. Zipwhip portal is down.
Posted Jan 14, 2022 - 09:52 PST

Update

Messages are continuing to have issues with one of our messaging providers. This may affect your ability to login to Abbie.
Posted Jan 14, 2022 - 08:29 PST

Update

Messages are having issues and they are working on a fix for this issue.
Posted Jan 14, 2022 - 08:03 PST

Update

We are continuing to work on a fix for this issue.
Posted Jan 14, 2022 - 08:01 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Jan 14, 2022 - 07:25 PST
This incident affected: app.authvia.net.
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