intermittent time out errors

Incident Report for AuthVia

Resolved

This incident has been resolved.
Posted Feb 06, 2025 - 12:23 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 06, 2025 - 11:47 PST

Update

We are continuing to investigate this issue.
Posted Feb 06, 2025 - 09:59 PST

Investigating

We are seeing a small set of users getting 504 timeout errors when navigating the LOCK system or tokenization services
Posted Feb 06, 2025 - 09:25 PST
This incident affected: lock.authvia.com and api.authvia.com (payment-methods-service, transaction-service).