Timeouts may occur on tokenization

Incident Report for AuthVia

Resolved

This incident has been resolved.
Posted Feb 07, 2025 - 21:20 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 07, 2025 - 19:33 PST

Investigating

We are still investigating this issue and have added further logging to be able to locate this very intermittent issue
Posted Feb 07, 2025 - 15:27 PST

Identified

The issue has been identified and a fix is being implemented.
Posted Feb 07, 2025 - 14:21 PST

Investigating

We are currently investigating this issue.
Posted Feb 07, 2025 - 12:16 PST

Monitoring

.
Posted Feb 07, 2025 - 12:15 PST

Investigating

Timeouts may occur on tokenization intermittently
Posted Feb 07, 2025 - 11:15 PST
This incident affected: api.authvia.com (payment-methods-service).