Conversations.update webhook intermittently missing Transaction information

Incident Report for AuthVia

Resolved

This incident has been resolved.
Posted Feb 16, 2024 - 14:30 PST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Feb 16, 2024 - 13:59 PST

Identified

We are working on some testing for this issue and looking to release this into production once those tests have been completed.
Posted Feb 16, 2024 - 12:06 PST

Investigating

Conversations.update webhook intermittently missing Transaction information. This will affect only those using conversations and conversations webhooks. We are investigating the issue.
Posted Feb 16, 2024 - 09:45 PST
This incident affected: api.authvia.com (webhooks-service).
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