Webhooks are not initializing

Incident Report for AuthVia

Resolved

This incident has been resolved.

Posted Sep 30, 2023 - 19:00 PDT

Monitoring

We have implemented a fix to reduce the frequency of the transaction and conversation webhooks

Posted Sep 30, 2023 - 18:51 PDT

Update

The issue has been resolved but there is a higher then normal amount of webhooks being sent. We are working on a resolution to that higher amount.

Posted Sep 30, 2023 - 17:30 PDT

Identified

We have discovered the issue and are working on a solution.

Posted Sep 30, 2023 - 16:33 PDT

Update

We are continuing to investigate this issue.

Posted Sep 30, 2023 - 12:40 PDT

Update

We are Still investigating the issue with our Conversations webhooks.

Posted Sep 30, 2023 - 12:38 PDT

Investigating

We are experiencing issues with our webhooks for conversations.

Posted Sep 30, 2023 - 10:32 PDT

This incident affected: lock.authvia.com, app.authvia.net, Webhooks and Integrations (Zapier, Salesforce Bill N Pay, TextRequest).