Short Links are not working

Incident Report for AuthVia

Resolved

This incident has been resolved.

Posted Sep 20, 2023 - 14:35 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Sep 20, 2023 - 14:28 PDT

Update

We are continuing to investigate this issue.

Posted Sep 20, 2023 - 14:03 PDT

Investigating

We are currently experiencing problems with the link sent on conversations. They lead to an error. Should not have to re-issue links. Customers can still access conversations through SMS and wallet.

Posted Sep 20, 2023 - 13:55 PDT

This incident affected: lock.authvia.com and api.authvia.com.