Unable to add a new payment method

Incident Report for AuthVia

Resolved

This incident has been resolved.
Posted Sep 08, 2025 - 12:07 PDT

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Sep 08, 2025 - 12:02 PDT

Investigating

Our Lock user interface is currently preventing new cards from being added
Posted Sep 08, 2025 - 10:42 PDT
This incident affected: lock.authvia.com and api.authvia.com (payment-methods-service).