Link mask is directing to the wrong site

Incident Report for AuthVia

Resolved

This incident has been resolved.

Posted Apr 23, 2025 - 18:04 PDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Apr 23, 2025 - 16:18 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Apr 23, 2025 - 13:21 PDT

Investigating

Merchants who use a link-mask to white label their messages are directing to the wrong website preventing access. Users affect can go to https://wallet.authvia.com

Posted Apr 23, 2025 - 11:47 PDT

This incident affected: lock.authvia.com.