Our partner has restored service to their tokenization tool. We will continue to monitor to confirm there is no more issues.
Posted Jul 18, 2024 - 21:06 PDT
Update
Our tokenization partner is continuing efforts bringing products back online as soon as possible. We will post updates as more products become available.
Posted Jul 18, 2024 - 19:23 PDT
Update
The tokenization partner is continuing to work the problem.
Posted Jul 18, 2024 - 18:21 PDT
Identified
Our Tokenization partner is still working on resolving the issue. We will continue to provide updates as they come in.
Posted Jul 18, 2024 - 17:20 PDT
Update
We are seeing that customers may not be able to process a payment using existing payment methods also. We are working with our partners to find a speedy resolution
Posted Jul 18, 2024 - 16:05 PDT
Investigating
One of our tokenization providers is experiencing issues. Customers may be unable to add a payment method during this time. The provider is actively researching the issue to determine a resolution and we will provide regular updates.
Posted Jul 18, 2024 - 15:41 PDT
This incident affected: lock.authvia.com and api.authvia.com (payment-methods-service, transaction-service).